PortPal

Privacy Policy

Last updated: October 23, 2026

Short on time? What PortPal stores, in 60 seconds.

1. Scope, Application and Acknowledgement

1.1 This Privacy Policy (as amended, supplemented or restated from time to time, the "Policy") sets forth the practices of PortPal (together with its successors and permitted assigns, "PortPal", "we", "us" or "our") with respect to the collection, use, disclosure, retention, safeguarding and disposition of Personal Information (as defined below) in connection with the PortPal mobile application, the PortPal website and any and all related features, functionality, content and services (collectively, the "Services").

1.2 For the purposes of this Policy, "Personal Information" means any information about an identifiable individual, as such term is defined under applicable privacy legislation, and "you" or "your" means the individual accessing or using the Services (the "User").

1.3 By accessing, downloading, registering for or otherwise using the Services, you acknowledge that you have read, understood and agree to the collection, use and disclosure of your Personal Information in accordance with this Policy. Your agreement to this Policy is a condition of your use of the Services. If you do not agree with any provision of this Policy, you must refrain from accessing or using the Services.

1.4 Notwithstanding anything to the contrary herein, PortPal does not sell, rent, lease or otherwise trade Personal Information, and does not use Personal Information for the purpose of advertising, whether its own or that of any third party.

2. Categories of Personal Information Collected

PortPal collects and retains all information that you submit to the Services or that is generated by your use of the Services, including every record, document, entry, setting, selection and communication, and the history of additions, changes and deletions thereto. Without limiting the generality of the foregoing, PortPal may collect, and you hereby consent to the collection of, the following categories of Personal Information, whether provided directly by you, generated through your use of the Services, or collected by automated means:

2.1 Information Provided by the User, including without limitation:

  • (a) Account Information, being your name, electronic mail address and authentication credentials;
  • (b) Union and Employment Information, being your union local and dispatch board designation, which PortPal shall treat as sensitive Personal Information, shall use solely for the provision of the Services, and shall not disclose to any employer or union under any circumstances whatsoever;
  • (c) Work and Remuneration Records, being the shifts, hours, positions, locations, remuneration and leave entries recorded by you, provided that PortPal does not request, and shall not retain, any medical information;
  • (d) Uploaded Documents, being dispatch slips, pay statements and other documents submitted by you, together with any information contained therein or derived therefrom;
  • (e) Goals, Preferences and Settings, being the goals, selections, responses and configurations made by you within the Services; and
  • (f) Communications, being feedback, support requests and communications with the in-application assistant, including spoken communications, which are retained solely in written form. PortPal does not retain audio recordings of your voice;
  • (g) Referral Requests, being, where you expressly request to be contacted by a third-party provider, your contact information, the subject of your request and such related information as is reasonably necessary to respond to it; and
  • (h) Waitlist Email Address, being, if you join the waitlist, the electronic mail address you give us, which PortPal retains and uses solely to notify you when PortPal opens to you, and does not sell or use for any other purpose. You may request its removal at any time by writing to ethan@buildlaunchiterate.ca.

2.2 Information Generated or Collected Automatically, including without limitation:

  • (a) Usage Information, being information concerning your interactions with the Services, including the features, screens and functions accessed, the actions taken and the times thereof, and the performance of the Services;
  • (b) Device and Technical Information, being the operating system and application version of your device, an identifier associated with your installation of the application, Internet Protocol address and the date and time of access; and
  • (c) Cookies and Similar Technologies, being technologies employed to maintain your authenticated session, to preserve the security of the Services and to ascertain the general channel through which you first accessed the Services, the latter being retained for a period not to exceed thirty (30) days.

2.3 Information from the Previous Application. Where you were a user of a previous version of the PortPal application, Personal Information that you provided to that version, including account, work and document records, has been transferred to and forms part of the Services, and is governed by this Policy.

2.4 Information Concerning Third Parties. Uploaded Documents may contain Personal Information concerning third parties, including without limitation co-workers and supervisors. Such information shall be held solely as part of your own records, shall not be used to compile a profile of any third party, and shall be removed from the Services concurrently with your records. You represent and warrant that you are entitled to submit any such information to the Services.

2.5 Information Not Collected. PortPal does not collect precise geolocation, contact lists or advertising identifiers, and does not track Users across applications or websites owned or operated by third parties.

3. Device Permissions

Access to your device's camera or photo library shall be requested solely upon, and contemporaneously with, your election to capture or attach a document, and shall at no time be exercised in the background. Any image so obtained shall be used exclusively for the provision of the feature so requested.

4. Purposes of Use

PortPal may use Personal Information for the following purposes, and for purposes reasonably related or incidental thereto:

  • (a) to provide, operate, maintain and administer the Services and your account;
  • (b) to record your work history and to estimate, calculate and verify remuneration;
  • (c) to process documents submitted by you, including for the purpose of pre-populating your records;
  • (d) to provide the in-application assistant and to respond to your requests;
  • (e) to communicate with you, including by way of service, security and account notices;
  • (f) to provide support and to respond to feedback;
  • (g) to protect the security, integrity and availability of the Services and to detect, investigate and prevent misuse;
  • (h) to diagnose, troubleshoot and improve the Services;
  • (i) to ascertain, on an aggregated basis only, the channels through which Users become aware of the Services;
  • (j) where you so request, to refer you to third-party providers of products or services;
  • (k) to create aggregated or de-identified information that does not identify you, which PortPal may use for any lawful purpose; and
  • (l) to comply with applicable laws, regulations, legal process and governmental requests.

5. Automated Processing and Artificial Intelligence

5.1 Certain features of the Services employ automated processing, including artificial intelligence technologies furnished by third-party providers, to process content submitted by you, including without limitation images of documents and communications with the in-application assistant.

5.2 Such providers process such content solely for the purpose of delivering the feature requested by you, are not permitted under the terms on which they provide services to PortPal to use such content to train their models, and may retain such content only for a limited period, in accordance with such terms, for purposes such as monitoring abuse.

5.3 Notwithstanding Section 5.1, pay statements uploaded by you shall not be disclosed to any third-party artificial intelligence provider.

5.4 Output generated by automated processing, including estimates, extracted information and responses of the in-application assistant, may be inaccurate or incomplete, is provided for informational purposes only, and does not constitute a determination of your rights or entitlements. Your use of such output is governed by the Terms of Service.

6. Disclosure of Personal Information

PortPal shall not disclose Personal Information except as follows:

  • (a) Service Providers. To service providers engaged by PortPal to perform functions on its behalf, including without limitation hosting, data storage, backup, application delivery, automated document and language processing and, should such services be offered in future, payment processing, each of which shall be bound by obligations of confidentiality and security and shall be permitted to use Personal Information solely for the provision of services to PortPal;
  • (b) Legal Requirements. Where required or permitted by applicable law, or where PortPal believes in good faith that disclosure is reasonably necessary to comply with legal process, to enforce its agreements, or to protect the rights, property or safety of PortPal, its Users or the public;
  • (c) Business Transactions. In connection with any actual or proposed merger, acquisition, reorganization, financing or sale of all or any portion of PortPal's business or assets, provided that the recipient is bound by terms substantially consistent with this Policy; and
  • (d) Referral Partners. Where you expressly request to be contacted by a third-party provider of products or services, including financial services, to that provider, solely to the extent necessary to respond to your request. Such providers handle Personal Information in accordance with their own privacy policies, and PortPal may receive compensation in connection with such referrals; and
  • (e) Consent. With your express or implied consent, or at your direction.

PortPal is not responsible for the privacy practices of any third party, including your employer, your union, any referral partner, or any website or service not operated by PortPal, and any Personal Information that you elect to export, download or share from the Services is your responsibility.

7. Storage Location and Cross-Border Transfers

Personal Information is stored and processed in the United States of America. You acknowledge that, while so stored or processed, Personal Information may be subject to the laws of the United States, and may be accessible to the courts, law enforcement and national security authorities thereof in accordance with such laws.

8. Retention

8.1 PortPal shall retain Personal Information for so long as your account remains active, and thereafter for such period as may be necessary to fulfil the purposes set forth herein or as required or permitted by applicable law.

8.2 Uploaded pay statements and information derived therefrom shall be removed from the Services no later than twenty-four (24) months from the date on which you consented to their storage, unless earlier deleted by you. Documents associated with a record shall be retained in the Services for so long as such record subsists. This Section 8.2 is subject to Section 8.3.

8.3 Upon deletion of content or of your account, such content shall be removed from the Services. PortPal maintains backup copies of uploaded files in secure backup storage, and such backup copies are retained. PortPal may further retain records to the extent required by applicable law.

9. Account Deletion

You may terminate your account and request the removal of your Personal Information from the Services at any time by any of the following means:

  • (a) In the Application: by opening Account and selecting Delete my account, whereupon deletion shall take effect immediately;
  • (b) On the Web: by signing in, opening Account Settings and selecting Delete my account, or by following the procedure set out on PortPal's account deletion page; or
  • (c) By Electronic Mail: by written request to ethan@buildlaunchiterate.ca from the electronic mail address associated with your account, which request PortPal shall complete within 30 days and confirm in writing.

10. Rights of the User

Subject to applicable law and to such limitations and exceptions as may be prescribed thereunder, you may: (a) request access to Personal Information held by PortPal concerning you; (b) request the correction of any inaccuracy therein; (c) withdraw consent to the further use of your Personal Information, it being acknowledged that such withdrawal may impair or preclude PortPal's ability to provide the Services; and (d) export your work records from within the Services. Requests may be directed to ethan@buildlaunchiterate.ca. Should you be dissatisfied with PortPal's response, you may refer the matter to the Office of the Privacy Commissioner of Canada.

11. Safeguards

PortPal maintains administrative, technical and physical safeguards that are designed to protect Personal Information against loss, theft and unauthorized access, disclosure, copying, use and modification, including without limitation encryption in transit and at rest and access controls that restrict each account's information to such account. Notwithstanding the foregoing, no method of transmission or storage is entirely secure, and PortPal does not represent, warrant or guarantee that Personal Information will be absolutely secure. You are responsible for maintaining the confidentiality of your credentials and for activity conducted under your account. In the event of a breach of security safeguards involving Personal Information, PortPal shall notify affected Users and the appropriate regulatory authorities where and as required by applicable law.

12. Minors

The Services are intended solely for working adults. PortPal does not knowingly collect Personal Information from any individual under the age of eighteen (18) years.

13. Amendments

PortPal reserves the right, in its sole discretion, to amend, modify or supplement this Policy at any time. Any such amendment shall be effective upon publication, as evidenced by the revised "Last updated" date set forth above, and PortPal shall provide notice of any material amendment within the Services. Your continued use of the Services following such publication shall constitute your acceptance of the Policy as so amended.

14. General

14.1 Governing Law. This Policy shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein.

14.2 Severability. Should any provision of this Policy be determined to be invalid, illegal or unenforceable, such provision shall be severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

14.3 No Waiver. No failure or delay by PortPal in exercising any right hereunder shall operate as a waiver thereof.

14.4 Interpretation. Headings are inserted for convenience of reference only and shall not affect the interpretation hereof. The words "including" and "includes" shall be deemed to be followed by the words "without limitation".

15. Accountability and Contact

PortPal has designated a Privacy Officer who is accountable for PortPal's compliance with this Policy and applicable privacy law. Enquiries, requests and complaints concerning this Policy or PortPal's privacy practices may be directed to:

Privacy Officer
PortPal
ethan@buildlaunchiterate.ca
https://app.portpal.app