Support
PortPal is a small team. The fastest way to reach us is email; we answer within two business days.
Contact
Include the email address on your account and, for a shift or pay question, the date of the shift or the pay period. Please do not email your password.
Common questions
- I forgot my password.Use "Forgot password" on the sign-in screen and we will email you a reset link.
- A pay total looks wrong. Pay estimates are not complete for every situation; compare against your pay stub and tell us which shift or period looks off. See the Terms for what the estimates cover.
- I want to send feedback. Open the account menu and choose Contact, or email us.
- Does PortPal cost anything? No. PortPal is free during launch. There are no in-app purchases and no subscriptions. If you no longer want an account, open Account and choose Delete my account, or follow the account deletion page.
- I want to delete my account. Open Account and choose Delete my account, or follow the account deletion page.