Delete your PortPal account

Deleting your account removes your account and profile information, the work and pay records you created, your goals and preferences, your feedback, the documents you uploaded and the information derived from them, your conversations with the in-app assistant (typed and spoken), and your login, all from the app. The backup copy of your uploaded files is kept. This cannot be undone; export anything you want to keep first.

Option 1: in the app (immediate)

1. Sign in to PortPal on your phone or on the web.
2. Open Account (web: Account Settings).
3. Scroll to the bottom and choose Delete my account.
4. Type DELETE to confirm.

Your data is removed from the app immediately and you are signed out.

Option 2: by email

If you no longer have the app or cannot sign in, email ethan@buildlaunchiterate.ca from the email address on your account with the subject "Delete my PortPal account". We will delete the account within 30 days and confirm by email. If the request comes from a different address we will reply asking you to confirm from the account address first.

What is kept

Nothing, except the backup copy of your uploaded files and records the law requires us to retain. Details are in the Privacy Policy.